General Customer Terms

Who you contract with

You contract directly with CasaMia. We review the requirement, prepare the proposal, collect payments, coordinate the work and remain responsible for the contracted service.

Local professionals

CasaMia may appoint a vetted local professional to carry out installation work. The professional acts as CasaMia subcontractor and is not authorised to contract with you or request payment from you.

Payments

• The home visit costs 99 EUR including 21% VAT and is paid in advance before the visit is confirmed.
• The 99 EUR visit fee is credited toward the CasaMia project if the customer proceeds with approved work.
• 50% of the total price is payable when confirming the order.
• The remaining 50% is payable following successful installation.
• The first 50% is a payment on account, not an automatically non-refundable deposit.
• Additional work requires a written change order accepted by the customer before the work is performed.

Before work changes

If the home needs something different from the agreed scope, we explain the change, price and timing before chargeable work continues. A local installer cannot add paid work on the spot without CasaMia and customer approval.

Successful installation

Installation is considered successfully completed when the essential agreed work has been completed, the applicable functional and safety checks have been passed, the work area has been left safe and reasonably clean, the customer has received the relevant instructions, and no material defect prevents the safe intended use of the installation.

Statutory rights

Signing the installation record does not remove your statutory guarantee rights or prevent you from reporting hidden defects.