Complaints and Contact

Customer service

• Telephone: +34 648 027 076
• Email: hola@casamia.com.es
• Postal complaints address: Urbanización Sierra Blanca, Cascada de, n.º 311, 29602 Marbella (Málaga), España

What to include

• Project reference or order number.
• Customer name and installation address.
• Description of the issue and when it appeared.
• Photos or documents where useful.
• Whether there is any immediate safety risk.

What happens next

CasaMia reviews the issue, checks whether there is an immediate safety concern, and confirms the next practical step. That may be a support reply, a document check, a photo review, a provider follow-up or an inspection where needed.

Safety escalation

If an installation appears loose, unstable, electrically unsafe or otherwise dangerous, stop using it and contact CasaMia immediately. In an emergency, call 112.

Dispute resolution

You may use the consumer complaint and dispute-resolution channels available under Spanish law. Administrative and court rights remain available.